Frequently Asked Questions

What is Pearl?

Pearl is a social app that encourages connection and earning between content creators and fans. Creators and fans can post photos and videos of what they do best while sharing in each other’s success. And, it’s all ad-free.

What is Early Access?

Early Access is a limited time period when we're offering Pearl exclusively to people on our waitlist before we release the app to the general public. We created Early Access so we could dedicate time and resources to making the best experience to enable creators and their communities to create and share on their own terms. Join the waitlist to be invited to our Early Access here.

How do I subscribe to a creator and access exclusive content?

You can access a creator’s subscriber exclusive content, by buying a creator’s Subscription from their profile page. You can purchase a subscription for $4.99 monthly. After purchasing a Subscription, you have access to all of a creator’s historic exclusive posts and future posts for as long as you’re subscribed.

What are Subscription Royalties?

Royalties are a share of a creator’s Subscription sales that are distributed to a creator’s coin holders. To earn Royalties, you must own the Creator Coin of a creator who has enabled subscriptions. Creators earn 80% of their subscription revenue while the remaining 20% is distributed in Royalties, proportionally among their coin holders.

How do I cancel a Subscription?

To cancel a Subscription, head to your profile settings, select 'Subscriptions', and select the subscription you’d like to unsubscribe from. A pop-up will appear and you will be directed to your iOS settings to cancel your subscription. After canceling, you’ll have access to your subscription for the remainder of the 30-day period.

How can I cash out from Pearl?

You can withdraw your earnings and funds from Pearl at any time. Go to your 'Wallet', select 'Cash Out' below your total wallet value, and select the amount in USD you’d like to withdraw. After your transaction is processed your withdrawal will appear in your account in up to 3 business days.

What are Creator Coins? What's the benefit of holding one?

Creator Coins are a new currency made for creators to monetize, connect with their communities, and reward fans. Users can buy a creator’s Coin to gain access to perks, back a creator, show support, or become a part of a creator's community. Creator Coins are bought and sold on the Pearl Marketplace.

The value of a Creator Coin is ultimately up to how creators and their communities use it. Note: Creator Coins are not intended to be investments or to be used for speculation. Merely holding them as an investment undermines the purpose of a Creator Coin.

How do I buy a Creator Coin?

You can buy a Creator Coin on the Pearl Marketplace – either by joining a Creator’s Coin waitlist before Coins are minted or on resale also via the Marketplace.

DESO cryptocurrency is needed to purchase Creator Coins. Don’t worry there’s no crypto experience required. You can easily purchase DESO on Pearl’s 'Wallet' screen, verifying your identity, and connecting your bank account. After purchasing DESO, head to your favorite creator’s profile, select the 'Coin' tab, then select 'Buy'. You can also purchase DESO on crypto exchanges like Coinbase and Blockchain.com

How do I start selling my Creator Coin?

In order to start selling your own Creator Coin, you must first kick-off a waitlist for your Coin on the Marketplace. You can sign-up to launch your waitlist by filling out this form.

What is a Creator Coin waitlist? How does it work? 

Before a Creator mints their Creator Coin, they kick-off a waitlist for people interested in buying their Coin. You can join the waitlist via a Creator’s profile on the Marketplace.

Only users, who have enough DESO funds to purchase the Coin are eligible to join the waitlist (for ex. If the Creator Coin price is valued at $10 USD, a prospective buyer mst have at least $10 USD worth of DESO to join). The waitlist does not guarantee that a user will purchase a Coin, it provides them with the opportunity to eventually buy one.

Once the waitlist closes, users are notified via email if they are randomly selected to purchase a Creator Coin. This is to ensure everyone has an equal chance to own a coin. Finally, Coins are minted and distributed.

What are Creator Coin Royalties?

After a Creator Coin is minted, if it is sold/traded in the future Creators will be paid a royalty from the sellers earnings – ensuring creators can continue to earn from future sales on their Coins.

What are Coin rarities? 

Rarities are different types of a Creator’s Coin – either diamond, gold, or silver – that a creator can use to offer different perks to Coin owners with. Perks can be whatever a creator chooses, from exclusive access to royalties. For example, a creator could offer Silver Coin holders access to a gated Discord, while Diamond Coin holders could receive exclusive merch. Coin rarities are randomly determined at mint, with diamond coins having the lowest probability of mint (most rare) and silver having the highest (least rare).

How is Creator Coin price determined?

Before a Coin is minted, Coin price is determined by the creator. After the coin has been minted, any prices for coins on the resale market are determined by sellers.

What is DESO/DeSo and what does it have to do with Pearl?

DESO (short for ‘decentralized social’) is the native cryptocurrency powering the DeSo blockchain, which Pearl is built on. The DeSo blockchain is an independent, open source, and highly scalable chain that aims to make social media more open and trustworthy. DESO cryptocurrency and its blockchain are what keep Pearl ad-free, all the time. No need to worry, there’s no crypto experience needed on Pearl.

On Pearl, DESO is used for purchasing Creator Coins via the Marketplace. You can do the basics without DESO, like posting content and following creators, but purchasing DESO allows you to experience Pearl to its fullest (and at its best).

To learn more about DeSo and the independent foundation running it, please visit deso.org.

How can I buy DESO?

You can easily purchase DESO cryptocurrency in the Pearl app by heading to the 'Wallet' tab, verifying your identity, and connecting your bank account. You can sell your DESO back for USD at any time on Pearl and send it directly to your bank account. Outside of Pearl you can also purchase DESO on crypto exchanges like Coinbase and Blockchain.com

How does Pearl use decentralized technology?

With Pearl, all posts, likes, and follows are submitted to the DeSo blockchain, an independent, open source, and highly scalable blockchain that aims to make social media more open and trustworthy. This allows Pearl to have a transparent content algorithm, while allowing users to maintain ownership of their content and data, unlike other social platforms.

How can I become a creator on Pearl?

‍Anyone can create a free Pearl account and immediately start creating content and connecting with other users.  

If you’d like an account with earning features, such as Creator Coins or the ability to create recurring Subscriptions, you must first verify your identity with our payments provider in the 'Wallet' tab of the Pearl app. This is required for security purposes, including preventing illicit activities. After your identity has been verified, you will be asked to provide bank account information so you can get paid. All of this information is confidential and strictly used for payment processing. Once you’ve successfully set up your account with these details, you can enable Creator Coins, Subscriptions, and more!

If you’re a creator who would like to chat about a partnership please reach out to creators@pearl.app

How can I monetize using Pearl?

‍We created Pearl so that more content creators can be paid for the value they create. You can earn on Pearl through:

• Subscriptions –  earn 80% of revenue from monthly subscriptions. You must enable subscriptions to start earning.
• Creator Coins– Mint your Creator Coin on the Marketplace, and earn 100% of the value of each coin sold.
• Creator Coin Royalties– a share of all future Creator Coin resales. You must first have a Creator Coin.

To set-up your account to monetize, head to your 'Wallet', verify your identity, and connect your bank account. Once you’ve successfully set up your account with these details, you can enable exclusive content Subscriptions.

If you’re interested in launching your Creator Coin, submit this form and our team will be in touch!

How do I get started on Pearl?

1. Create Content
Post photos and videos publicly or, for more exclusive content for your biggest supporters, set up a recurring Subscription.

2. Launch Your Own Creator Coin
For your most devoted supporters, launch your Creator Coin on the Pearl Marketplace. Fans can buy your coin to benefit from any perks you offer, show their support, connect with you, or back you.

3. Earn With Your Fans
When your followers buy your Coin, you’ll earn 100% of the Coin sales, and a percentage on all future sales from Creator Coin Royalties. Your fans are rewarded with any perks you have to offer, along with a stronger connection to you and your community. Now, share your success with the people who love you the most.

How do I get paid?

You must first verify your identity with our payments provider in the 'Wallet' tab of the Pearl app. After your identity has been verified, you will be asked to provide bank account information so you can get paid. All of this information is completely confidential, and strictly used for payments processing. Once your account has been successfully set up with these details, you can start earning and cashing out.

After you’ve made some earnings you can cash out your DESO from your 'Wallet'. Select 'Cash Out', input the amount of DESO you’d like to withdraw (an estimate of the USD value will appear), and confirm the sale. After your transaction has been processed, you will receive your earnings directly to your bank account in up to 3 business days.

Why do I need to input sensitive information in Pearl in order to buy DESO or enable subscriptions?

All users purchasing DESO and any users looking to withdraw earnings (from subscriptions or others), need to verify their identity with our payments processor. To prevent illicit activities, all financial institutions are required by federal law to obtain and verify information about you. Pearl does not keep any of your personal information, other than your email address used at sign-in for communication purposes. For more information, please see our Privacy Policy.

My identity was not immediately verified, what do I do?

If your identity cannot be verified immediately, we may follow up requesting that you try again or provide an alternative proof of identity. If you have any further issues, please contact support@pearl.app

What kind of content is not allowed on Pearl?

Content restrictions are in place to help us protect our users and abide by third party platform requirements. Content that is intended to harass, threaten, demean, embarrass, or otherwise harm any other user is prohibited. Additionally, graphic, disturbing, and pornographic content are not allowed. Pearl has the right to terminate the accounts of users who violate these terms. For more information, please reference our Terms of Service.

How can I report inappropriate content?

If you encounter content that may be violating our terms, you can report a post by selecting the three dots on the bottom right of any postcard and selecting Report.

Questions?

Complete the form below or shoot us an email at support@pearl.app to get in touch with a team member.

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